This privacy policy ("Policy") describes how PINPOINT PROPERTY SOLUTIONS LTD ("PINPOINT PROPERTY SOLUTIONS LTD", "we", "us" or "our") collects, protects, and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on the www.pinpointpropertysolutions.com website and any of its products or services (collectively, "Website" or "Services"). It also explains the choices you have regarding our use of your Personal Information and how you may access, update, or delete this information.

Collection of personal information

We receive and store any information you knowingly provide to us when you create an account, make a purchase, complete any online forms, or contact us directly via email or phone. This information may include your name, email address, phone number, postal address, credit card or bank information, and any other personal details you choose to share. You are not required to provide all information requested, but failing to do so may prevent you from accessing certain features of the Website or Services.

Collection of non-personal information

When you visit the Website, our servers automatically log information that your browser sends. This may include your device’s IP address, browser type and version, operating system, referring URLs, the pages you visit, the time spent on each page, search terms used, access times and dates, and other statistical data. This information is collected to better understand user behaviour, diagnose technical issues, and improve overall service delivery.

Use and processing of collected information

We may use the information we collect from you to personalise your experience, improve customer service, operate and maintain our Website and Services, process transactions, communicate with you, and send transactional or service-related emails. Personal Information may be used if we are required to comply with legal obligations or enforce our terms and conditions.

We may process your Personal Information based on the following legal grounds: (i) your consent; (ii) the necessity to fulfil a contract or pre-contractual obligations; (iii) our legal obligations; (iv) protection of your vital interests or those of another person; (v) legitimate interests pursued by us or a third party. We will clarify the specific legal basis where applicable and inform you if the provision of your data is mandatory or voluntary.

Managing personal information

You can access, update, correct, or delete certain Personal Information within your user account. Some data may remain in archived or backup copies for our records or as required by law. We retain Personal Information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer needed, it is securely deleted or anonymised.

User rights under GDPR

You have the right to: (i) withdraw consent at any time; (ii) object to the processing of your information; (iii) request access to your data; (iv) request rectification of inaccurate data; (v) request erasure of your data under certain conditions; (vi) restrict processing under certain conditions; and (vii) receive your data in a structured, machine-readable format for portability, if applicable. These rights can be exercised by contacting us using the details provided in this Policy. Requests will be handled free of charge and within one month, subject to applicable laws.

Cookies

Our Website uses “cookies” to enhance your browsing experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data. Cookies may be persistent or session-based. You can accept or decline cookies via your browser settings. Disabling cookies may impact the functionality of the Website and some services may not operate as expected.

Billing and payments

We use third-party payment processors to handle payment transactions securely. These providers may have their own privacy policies, and we recommend reviewing them to understand how your Personal Information will be handled. We only share the minimum necessary information to process payments.

Information security

We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards. However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure. You acknowledge the inherent risks of transmitting data online and agree that we cannot guarantee the security of any information you transmit.

Third-party disclosure

We do not sell, trade, or otherwise transfer your Personal Information to outside parties except as necessary to provide the Services or comply with legal obligations. We may share data with service providers, contractors, or affiliates who help operate our business and are bound by confidentiality agreements.

International data transfers

If you are accessing our Website from outside the United Kingdom, please note that your information may be transferred to, stored, or processed in a country where data protection laws may differ. We take appropriate steps to ensure your data remains protected, including using standard contractual clauses approved under GDPR.

Children’s privacy

Our Website and Services are not intended for children under the age of 18. We do not knowingly collect Personal Information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

Changes and amendments

We reserve the right to update this Policy at any time. Any changes will be posted on this page with an updated revision date. In the event of material changes, we may notify you via email or through the Website. Continued use of the Website after such changes constitutes your consent to the revised terms.

Acceptance of this policy

By using the Website or our Services, you acknowledge that you have read and understood this Policy and agree to its terms. If you do not agree with this Policy, you should not use the Website or our Services.

Contacting us

If you have any questions or concerns about this Policy, the practices of this Website, or your dealings with us, please contact:

PINPOINT PROPERTY SOLUTIONS LTD

128 City Road, London EC1V 2NX

📧 Email: support@pinpointpropertysolutions.com