FAQ'S
Listing
How does Pinpoint charge?
Pinpoint only charges fees on bookings where guests stay. The structure of our management fees is simple: We charge 15% per booking (depending on the property’s availability, location and condition)
Our full list of service can be found here
My property is not on Airbnb, can I use Pinpoint?
Certainly! Airbnb is one of the many short let advertising platforms we work with to market your property.
Is there a set up or onboarding cost?
We charge a one time on-boarding fee which is deducted at the end of your first month’s rental income. Depending on the property size, location, and availability, the fee covers the cost of cleaning, photo shoots, setting up the online listing/s across various short let platforms, and a visit from a member of our team to ensure your home is guest ready.
How will I know when I receive a booking?
We charge a one time on-boarding fee which is deducted at the end of your first month’s rental income. Depending on the property size, location, and availability, the fee covers the cost of cleaning, photo shoots, setting up the online listing/s across various short let platforms, and a visit from a member of our team to ensure your home is guest ready.
How quick can you rent out my property?
As soon as we complete the on-boarding process and the keys are handed to us, your listing will be ready to go live within 24 hours. We will typically welcome your first guest within 1–2 days once your listing is active.
Can Pinpoint create a listing for my property?
Certainly!Our photographers and onboarding specialists will create a stand-out listing for your property to ensure you have as many bookings as possible – your listing will be optimised on various online channels.
Landlords
How can I find out the potential of my rental income for my property?
You can estimate your potential earnings using the free online calculator on our website
For a more accurate estimate, we advise that you call us on 020 8138 8084 or email support@pinpointpropertysolutions.com to speak to one of our New Homes Advisers.
Who will be my point of contact?
After the on-boarding process is done, our operations team will receive a notification to say that your property is ready for hosting. We have a highly efficient internal system where landlords can get 24/7 support just by emailing our support team. After receiving your request, the relevant department will pick this up and will be in contact with you as soon as they possibly can.
How involve will I be in the hosting process?
As a host, you are responsible for providing the necessary amenities to ensure that guests and tenants receive the best possible experience. At Pinpoint, it is our aim to make the experience hassle-free and easier for you!
We work closely with both our hosts and guests to ensure the highest standard of service. We will always endeavour to reach out if there are any issues and will work with you to resolve these as quickly as possible.
Can Pinpoint furnish my property?
We offer a full interior décor and styling service carried out by our in-house team. Should your property need a full restyling, a complete refurbishment or a small interior/décor improvement, New Homes Adviser can help.
What happens if guest damages or steals something?
After each guest’s stay, our dedicated cleaning team will thoroughly check your property for any damages or missing items and in the rare event that this happens, we will notify you as soon as possible.
Host Damage Protection, a part of AirCover for Hosts on Airbnb, provides Hosts with $1 million in coverage should your property or belongings be damaged by a guest during an Airbnb stay. We do not take a deposit for Airbnb bookings, as this is covered by Airbnb policy.
For all other short let platforms, we request that the guests pay a refundable security deposit, to ensure that any damages or missing items are covered accordingly.
We would strongly advise you also to take out a short let insurance policy for further protection.
How and when does Pinpoint collect fees?
Pinpoint will charge a fee on any bookings where a guest stays, or a booking is cancelled, and the guest is not entitled to a full refund. The fee (dependent on what package you choose) is then deducted, prior to a payment being made to you. Details of this can been seen by logging in to your host account.
How can you ensure the guest will respect my property?
The safety of your property is our number one priority. Each guest must complete our vetting process by providing a copy of their ID. In addition to this, we provide guests with a house manual. This contains house rules for the duration of their stay, and we have penalties in place for any violation of these rules. Each guest will be made aware of this prior to checking in.
Are there any restrictions to the period I can short let property in London?
As soon as we complete the on-boarding process and the keys are handed to us, your listing will be ready to go live within 24 hours. We will typically welcome your first guest within 1–2 days once your listing is active.
This depends on the location of your property. You will also need to check if any legislation or requirements exist for the number of days you can short let your property.
Properties in Greater London are restricted from letting their property for any more than 90 days per year. The 90-day limit applies to 90 consecutive days or 90 days spread throughout the year.
Many hosts combine mid or longer-term tenancies (e.g. more than 3 months) with multiple short-term tenancies per year.
We can work with you to let your home both on a short or mid-term basis, 365 days a year. For more information, simply speak to one of our New Homes Advisers.
Is there any third party insurance in place?
We do not offer third-party insurance. However, we would highly recommend using Pikl, a short let insurance provider, to give you that extra peace of mind. This is arranged directly by the landlord.
Housekeeping and Maintenance
What if there is a maintenance issue?
We will always contact you in the first instance to see how you would like us to handle any issues that may arise. Our in-house maintenance team will then assess and resolve the issue accordingly. For more specialised issues such as electrical faults or plumbing, our highly trusted professional partners will handle them. We will always supervise the whole process to ensure everything runs smoothly.
How does housekeeping work at Pinpoint?
Both housekeeping and cleaning are conducted and managed to the highest industry standards by our amazing in-house cleaning team.
Do you provide linen for guest?
Both housekeeping and cleaning are conducted and managed to the highest industry standards by our amazing in-house cleaning team.